When staffing, can I tell at a glance how long a guest has been waiting?

Yes! There is a handy indicator within each guest chat window of the webclient that lets you know at a glance how long a guest has been waiting. The indicator appears at the bottom of chats when an operator has yet to answer.

The guest wait time indicator can be turned on/off within the webclient's preferences page. You'll find it under "Chat Window Settings."

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